Return & Refund Policy
We can do more for you
At Santodada, we aim to provide the best quality products and a smooth shopping experience. However, if you are not fully satisfied with your purchase, we’re here to help.
📦 Return Policy
- Products can be returned within 3 days of delivery.
- Items must be unused, unopened, and in original packaging.
- Perishable items (like groceries, dairy, fruits, etc.) are not eligible for return unless they are damaged or defective.
- A valid proof of purchase (order ID/invoice) is required for all returns.
❌ Non-Returnable Items
- The following items cannot be returned:
- Opened or used products
- Perishable goods (unless damaged at delivery)
- Items purchased on special offers or clearance sale
⚠️ Damaged or Wrong Items
- If you receive a damaged, defective, or incorrect product:
- Please contact us within 24 hours of delivery
- Share product images/videos as proof
- We will arrange a replacement or refund after verification
💰 Refund Policy
- Once your return is approved, the refund will be processed within 5–7 business days
- Refunds will be credited to your original payment method
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or wallet
🚚 Return Process
- Contact our support team at info@santodada.com
- Share your order details and reason for return
- Our team will guide you through the return process
- After product inspection, your refund/replacement will be initiated
📧 Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
Email: info@santodada.com
✅ Note
Santodada reserves the right to refuse returns that do not meet the above conditions.